Shipping policy

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Shipping Policy

At Olives&Oils LTD, we take pride in ensuring your premium oils and fresh olives reach you in peak condition. Please review our shipping guidelines below to understand how we handle your orders.

Shipping Methods & Rates

We partner with Royal Mail to provide reliable, tracked delivery across the UK.

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Important: Chilled & Perishable Goods

To maintain the safety and quality of our fresh products, we have a strict policy regarding chilled items:

• Mandatory Express Shipping: Any order containing chilled products (such as fresh olives or stuffed varieties) must be shipped via Royal Mail Tracked 24.

• Automatic Selection: If a chilled item is added to your cart, the Tracked 48 option will be disabled at checkout to ensure your goods spend the minimum amount of time in transit.

• Packaging: Chilled orders are packed with insulated liners and chilled gel packs to maintain temperature during the 24-hour delivery window.

Delivery Address & Success

Since many of our products are perishable, please ensure someone is available to receive the parcel.

• We highly recommend using the Royal Mail app to specify a "Safe Place" if you will not be home.

• Olives&Oils LTD cannot be held responsible for the spoilage of chilled goods if the delivery is missed or redirected by the customer.

Damaged or Missing Goods

If your order arrives damaged or fails to arrive within the expected timeframe, please get in touch with us immediately at info@olivesandoils.co.uk with your order number and a photo of any damage.