Refund policy
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Contact Us Immediately: You must let us know by email (shop@pongcheese.co.uk) or phone within 24 hours of receiving your order.
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Packaging: We may ask you to return the item(s) to us. When you do, please ensure they are in their original, complete, and undamaged packaging.
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Required Documents: Include the original delivery slip and, if applicable, a receipt for your return postage inside the package.
Important Note on Refunds:
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If an item is not returned in its original condition, we may refuse a refund.
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We will refund your return postage costs only if the item was damaged, faulty, or incorrectly shipped.
Your statutory rights remain unaffected by these terms.
Please contact us on info@olivesandoils.co.uk